Waterworks Payment Method

Pay Online

Click the "Pay your water bill" button. Enter your account number and make your payment, it's that easy! There will be a convenience fee charged by Paystar for payments made online or by phone.

If your service has been disconnected, you must pay your balance in full for your service to be restored the same day. If your service is due to be disconnected today, or has been disconnected, you MUST pay in person at the Luling office for service to be restored the same day.

Automatic Bank Drafting

Automatic bank drafting is an easy, hassle-free way to pay your utility bill. This service allows you to pay your bill automatically through your checking account. It saves you from worrying about late payments and the cost of a stamp each month.

Set up for this service is available within the customer portal. Simply click on the Manage Autopay Settings located right under the Make a Payment button. 

Any balance due on your utility bill should be paid prior to the startup of bank drafting. If the balance is not paid, the first draft will deduct the entire amount owed on your utility account. Your checking account will be drafted on the due date indicated on your bill.

Additional fees shall be charged for all returned drafts, and a notice will be delivered to the location of service indicating amount, date and terms of payment to prevent disconnection of service. We reserve the right to cancel direct drafting after three returned drafts.

Pay by Phone

Residents can pay by phone by calling 1-866-703-2370

Locations

Luling Waterworks Location
(Outside depository available for payments after hours)

New Sarpy Waterworks Location
(Outside depository only; no office staff. Payments deposited after noon are processed the next working day.)

Information 

Billing Issue Reporting Form

• Customer Service Inquiries...

  • Regarding Your Billing Statement or balance: (985)-783-5110

  • Regarding Your Online or Telephone Payment: 1-888-617-1811